It doesn’t matter the size of a business, if a disaster happens it’s going to hurt. Having a plan may help alleviate the pain.
The IT and Telecom infrastructures are a couple of the major items to consider in disaster recovery. If you lose your Internet connection or your telephones how critical is this to getting your job done. With a sales based organization, these could be the most critical parts of the organization.
A plan is needed.
One of the best ways to prevent downtime of these services is to have redundancy. If everything is on one circuit coming into the building then it’s just like the old adage having all your eggs in the same basket. If you drop the basket all of the eggs may break. If your voice and Internet is all on the same circuit when that’s lost all communications is lost.
With redundancy, you may not be at full operation. But at least it’s not at “no” operation. Redundancy can and usually does have an added cost. But just as paying for other types of insurance, it can be considered a necessity and just another item in the ‘cost to do business’. It may seem like a waste when paying it, but when needed it more than pays for itself.
Just as important as having a recovery plan it needs to cover all items within the network. Both data or voice. Not just the carrier circuits entering the building, but also the instrument at the desk (the computer or phone), the wiring to the desk, and any common equipment such as data server or master unit for the telephone system.
© 2006-2009 Steven G. Atkinson – All Rights Reserved