Telecommunications

Technology at a Job Interview

In today’s world we have come accustomed to having our phone with us at all times. And with that some of us do seem to be unaware of how using it at the wrong time can be bad. One of those times is during a Job Interview. When at an interview not only is is […]

Telephones and Customer Service

Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have […]

Common Telephony Terms

Telecommunications is full of acronyms. If you don’t know what they mean not only will you be lost, you may end up making a decision based on a misunderstanding. Some acronyms just knowing what letters means explain the meaning others may need some additional explanation. Here are some common ones as they relate to your […]

Do you have a Disaster Recovery plan?

It doesn’t matter the size of a business, if a disaster happens it’s going to hurt. Having a plan may help alleviate the pain. The IT and Telecom infrastructures are a couple of the major items to consider in disaster recovery. If you lose your Internet connection or your telephones how critical is this to […]

Use Your Email Signature to Promote your Business

Small Businesses usually have very little money for advertising, but one of the simplest way to get free advertising is to use your email Signature. A simple email Signature will have your Name, Title and Company name such as; Steven G. Atkinson Owner/Chief Consultant, E/S Technology Consulting But it should have a lot more. Let […]

How Important is Technology to Your Business?

It doesn’t matter whether the business is one that is highly visible to the public, such as a retail establishment or a not for profit venue, or one that is never seen by the public. One thing for certain, it’s sure to use some type of technology. There are many different forms of technology. It […]

How to Save Money on Telecomunications

After electric and fuel costs, one of the biggest cost to do business is through communications. It’s nearly impossible for a business to survive today without using telephones and a connection to the Internet. But these services aren’t cheap and it’s not hard for them to become out of control. There are ways to control […]

Have You Done One of These?

We all have been using email, the telephone and cellphones for a longtime. Some of us may not even remember a time without cellphones or email. But at times the things we use every day become so common place that we will make embarrassing mistakes. How recent have you done one of these? Or do […]

Transfer is not Forward

Throughout my career I think that the two most misunderstood functions within a telephone system are Transfer and Forward. Some consider the two the same. Which of course they aren’t. In short Transfer is the act of taking a call and then transferring it to another location. This could be another extension, telephone user (inside […]

Invoices wrong? – Be careful on how you pay.

It’s not unusual for telecommunications invoices to have errors. It is for that reason that they should be checked each month before payment is made. TEM (Technology Expense Management) vendors are always using that as a marketing tool to do it for you. As a Technology Consultant, I too believe this. One of the items […]