Customer Service

Technology at a Job Interview

In today’s world we have come accustomed to having our phone with us at all times. And with that some of us do seem to be unaware of how using it at the wrong time can be bad. One of those times is during a Job Interview. When at an interview not only is is […]

Does Social Media Make Us Do Dumb Things

It seems that everyday we hear about a celebrity or society figure doing stupid things via facebook or twitter. This leads us to the question. Does social media make us do dumb things? I don’t think that it’s directly related to social media. We all do stupid things at times, but usually it’s only those […]

A Sandy Aftermath

Sandy, a storm that will go down in history, is just about over. You may have been impacted by the Hurricane, the east coast from the Carolinas to Maine. Our deepest thoughts and sympathies goes out to those in New Jersey and New York. Or the snows that have covered portions of Appalachian. For example […]

What’s your Social Media Policy?

Everyday thousands are joining in Social Media. This is anything from your employees with their own Social Media agenda to your business. As I have said before you should be thinking about Social Media, whether you want to activity run with it or not. One sure thing, your competition is. But right now I’m thinking […]

Getting Social

Are you part of Social Media? If not you probably ought to be considering it. One of the quickest ways for a businesses to lose customers or worst not gain new ones is to not look current. And to be current in today’s business environment is to be somewhat active in Social Media such as […]

Are You on Facebook?

I’m not going to say that you should be a facebook user. But I do think that your decision should be based on a number of factors, including your time commitment, and your approach to social media in general. A recent conducted research of Co-Tweet and ExactTarget may assist in making that decision. Here are […]

Instant Communications – Good or Bad?

One of the biggest changes of technology over the past 25 years is now we have instant communications. 30 years ago instant communications was through the telephone. It may not have mattered where one was, a phone could easily be found. Payphones were everywhere. If you needed to ask a question of your supervisor, you […]

Telephones and Customer Service

Sometimes what may look like a nice technology advancement may in reality be a Customer Service nightmare. Whenever we use technology in business we need to relate it back to how we do business and our principles. Auto Attendant Many businesses use these. They are without an doubt a cost saver. A business doesn’t have […]

Things to Know About Web Sites

Have one. It’s been said here as well as many other places, every business should have some type of Web presence. For some they may not want or need a full featured site but just a listing with the basic Who you are, What items or services you provide, Where you operate and How to […]

Use Your Email Signature to Promote your Business

Small Businesses usually have very little money for advertising, but one of the simplest way to get free advertising is to use your email Signature. A simple email Signature will have your Name, Title and Company name such as; Steven G. Atkinson Owner/Chief Consultant, E/S Technology Consulting But it should have a lot more. Let […]